Frequently Asked Questions

Frequently Asked Questions

Please find below the common asked questions and answers. If you still have any doubt please contact us.

Most Frequent

In order to configure your MIOeSIM, it is important that you have a WIFI connection. It is recommended that you install and activate it before leaving for your destination.
You can also wait until you arrive at the hotel or airport, but remember that it is important that when you connect it, you must have a WIFI connection.

MIOeSIM has a maximum amount of data usage and has a limit on the number of days.
It may happen that you have used all the data included in your pack (either GB or days), so the card will stop working and you will not have internet access.
In these cases, with MIOeSIM, you have the possibility to buy another pack of data needed for you.
This way you will never run out of internet when you need it the most.

Yes, it is possible. But you have to take into account the following points:
1. If you choose to leave your SIM card activated, it is possible that when making or receiving calls and SMS, your network provider will apply high rates on your statement.
2. That is why we recommend you to deactivate your SIM and make calls or send messages through mobile applications, such as WhatsApp, Telegram, etc. These work with internet connection, so you will have to take into account these costs when using your MIOeSIM.

If for some reason you have deleted or lost the QR code, please contact us via email or through our chat so we can resend you the code. Don’t worry, it has a solution, just remember to save it well to avoid delays in your configuration.

There can be several reasons why your QR code is not working. But we will provide you with a list of the most recurrent reasons so you can solve it easily. In case you have tried all these options and have not found a solution, please contact us via email or online chat.
Have you checked that your phone is compatible with MIOeSIM?
– If you have already checked, go directly to point 2.
– If you are not sure, check our compatibility list to make sure your phone model is on it.
– If it is not compatible, please contact us.
– In addition to being compatible, make sure your device is unlocked.

2. Did you scan from the settings menu or from your cell phone camera?
– It is not possible to scan the QR code from your cell phone camera, you must do it from the settings menu of your phone and follow the steps correctly so that your phone identifies that it is scanning our MIOeSIM.
– If you do not know how to connect your cell phone to our MIOeSIM, we leave you the detailed steps according to your device:
– Configure MIOeSIM on IPhone
– Configure MIOeSIM on Samsung
– Configure MIOeSIM on Google Pixal
– Configure MIOeSIM on Huawei
– Configure MIOeSIM on Xiaomi

3. Are you connected to a wifi network?
Remember that it is imperative that you are connected to a wifi network when configuring your MIOeSIM. If you are not, you will not be able to scan the QR code correctly.
– That is why we recommend that you configure it before leaving on your trip, but IMPORTANT: do not activate it for mobile data yet. Wait until you arrive at your destination to activate data usage.

4. Configure MIOeSIM manually
– If it is not possible to configure by scanning the QR code, it could be a problem with the camera of your device.
– But don’t worry, because you can configure it manually. When we send you the QR code, we also give you the configuration code. Just click on “Enter data manually” and enter the data we have given you.

5. Have you already scanned the MIOeSIM QR code?
– The QR code can only be scanned once. That’s why if you try repeatedly, you won’t be able to do it and you will receive a message saying: “Unable to add data plan”.
It is possible that you have already installed your MIOeSIM correctly. So what you should do, is to go to the SIM card manager/settings of the cell phone to check if your MIOeSIM is configured.
–  If it has not been installed, please contact us so we can help you. You can do it from our online chat or via email.

6. I did all the above steps and my code does not work.
– If you have checked all the steps above and the QR code does not work, please contact us via email or through our online chat. We are always available for our customers.

MIOPACKS are international data plans that allow you to be connected to multiple countries around the world.
On the other hand, there are local plans, which are only good for a particular country. Once you leave the country, you would be disconnected.

With MIOeSIM you will be able to share data with other devices, as if you were sharing internet. Before buying your data pack, take into account how much data you will need so you don’t run out in the middle of your trip.

MIOeSIM offers 4G, LTE and 5G connection like any local data line. It will depend on where you are and the available antennas. Keep in mind that in remote areas or areas with poor coverage, you could have weak connections or lower speeds.

Of course you can! You don’t need to make any extra configuration, since with MIOeSIM you don’t need to change your chip.
Can I use my WhatsApp with the MIOeSIM eSIM?
Yes, your WhatsApp will be the same as usual. By installing our MIOeSIM, you will keep your WhatsApp number, as well as your contacts and conversations.
We recommend that in case you have to make video calls via WhatsApp, keep them short and measured, as they consume a lot of data. It is advisable to use messages or audios as much as possible.

Once the payment has been made, you will automatically receive an email to the email address registered during the purchase process. Inside the email, you will find your QR to make your configuration.

Yes, you can easily renew your eSIM by logging in with your username and password. Your renewed eSIM will have the same data and number of days as your original contract. Rest assured, we understand the importance of staying connected and don’t want you to experience any interruptions. If you have any additional questions, please feel free to contact our support team at help@mioesim.com.

Coverage

With MIOeSIM you will be able to connect in +150 countries around the world. It is very simple, you only have to buy the Esim for your trip. A few minutes later you will receive a QR by email. With this QR you will be able to configure it on your cell phone by scanning it and that’s it! You already have your MIOeSIM configured and ready to enjoy your trip.

Delivery

Once the payment has been made, you will automatically receive an email to the email registered during the purchase process. Inside it, you will find your QR to make your configuration.

Compatibility

You can check if your phone is compatible in our section HERE > Verify compatibility

eSIM technology is new and not all devices are compatible.
If you want to check if your cell phone is compatible, you can access the following link to our updated list of compatible devices. You must verify that your cell phone is unlocked.
From MIOeSIM we advise you to ask your operator if there is any kind of restriction for eSIM on your cell phone, since, for example, we know that Samsung S20 and S21 FE do not have the eSIM option.
Or, for example, if your iPhone comes from China, we recommend you to validate with the manufacturer if it is compatible. In any case, it is best that you check before buying the eSIM.

Placing an order

It is important that you do not uninstall your MIOeSIM if you are still in the contracted period, because, if you do, you will not be able to scan the QR code again and the eSIM will not be recoverable.
If it does not work, it is important that you do not uninstall it! You must first contact our customer support team so that we can identify and resolve the issue.
In the event that your trip has ended and the contracted plan has expired, you can uninstall your eSIM so that your device is ready for your next trip.

Billing

Depending on the billing country you select when placing your order, you will be billed in either Argentine Pesos (ARS), US Dollars (USD) or Euros (UER).

If your bank account is in a different currency, your bank may charge you an exchange fee.

MIOeSIM accepts credit card payments from the following providers; Visa & Mastercard (debit and credit) and American Express.
Paypal (Mexico) and Mercado Pago (Argentina) are also accepted.

You will be charged immediately after you place your order. The charge will appear on your bank account from “MIOeSIM”

Yes, all prices on the website include sales tax.

Yes, you can. MIOeSIM will generate the invoice according to the local billing rules.
Please email hello@mioesim.com if you have not received it or if you need any changes.

Usage

Your MIOeSIM can be used only once, on a single device, during the selected time.
If you delete the eSIM from your device, you will not be able to use it again. Remember that the QR code we send you can only be scanned by one device.

Data Usage

The data plan you chose is only valid for the selected days, that means that if you subtracted GB that you did not use, they will be lost and you will not be able to use them again after the agreed date.

Satisfaction guarantee

We get it; when you travel, the Internet is essential for keeping up with work from afar, staying in touch with important people and not getting lost. It’s also vital for keeping up with major sporting events and keeping up with your friends online.

That is why we are committed to ensuring that your experience with our service is uncompromising and enhances your travel experience. We will be the first to admit that there will be times when the service will not work 100%, due to lack of coverage, network congestion, even bad weather can affect your connectivity! These things are often completely out of our control and happen without warning, but our promise to you is to proactively and effectively address and resolve any issues you may have. We want you to feel confident that when things go wrong, our 24/7 customer support team is always there to help and will do whatever it takes to rectify a negative situation.

So if you are ever less than 100% satisfied, please contact us as soon as possible. A customer service representative will contact you within an hour (usually 30 minutes). Sometimes this person will need to ask you a few more questions to make sure the right issue is being addressed. We’ll do our best to find a solution that doesn’t take more time than necessary. Most likely we will be able to fix your problem remotely, if not we will send you a replacement unit if possible.

If for some reason we can’t fix the problem (or you don’t want a replacement unit), we will give you a credit for your next trip or refund your money according to our refund policy – it’s your choice!

Thank you for choosing MIOeSIM!

Connect with Nature and enjoy every moment!

MIOeSIM invites you to return to the essence of what we are: part of Nature.